Refund Policy
Last updated: June 23, 2026
This Refund Policy explains how refunds, cancellations and subscription changes are handled for MyTSCupid. MyTSCupid provides digital profile tools, including digital profile cards, vCards, QR code sharing, social links, profile pages and related online features.
By purchasing a subscription, credits or any paid digital service from MyTSCupid, you agree to this Refund Policy. Please read this policy carefully before completing your purchase.
1. Digital Services and Immediate Access
MyTSCupid offers digital services that are delivered online. After a successful payment, access to the selected plan, features, credits or digital tools may be provided immediately through your account dashboard.
Because our services are digital and can be used immediately after purchase, refund eligibility may depend on whether the service has already been accessed, activated, used or delivered.
2. Subscription Plans
MyTSCupid may offer subscription plans for different periods, such as monthly, quarterly, semi-annual or annual access. The exact plan duration, price and included features are shown before checkout.
When you purchase a subscription, your account receives access to the features included in that plan. You are responsible for reviewing the plan details before completing your payment.
3. Credit Purchases
MyTSCupid may allow users to purchase credits for additional digital features, upgrades, profile tools, exports, storage, templates or other platform functions.
Credits are digital items connected to your MyTSCupid account. Once credits have been used, spent or applied to a feature, they are generally not refundable, unless required by applicable law or unless there has been a technical issue caused by MyTSCupid.
4. Right of Withdrawal
If you are a consumer in the European Union, you may have a legal right to withdraw from an online purchase within 14 days, unless an exception applies.
For digital services that are made available immediately, this right may be limited if you have expressly requested immediate access and acknowledged that starting the service may affect your right of withdrawal.
If you believe you are entitled to withdraw from your purchase, please contact us within 14 days of your purchase date. We will review your request in accordance with applicable consumer laws.
5. When Refunds May Be Approved
Refunds may be considered in the following situations:
You were charged more than once for the same purchase due to a technical or payment processing error.
You paid for a service, but access was not delivered due to a technical issue caused by MyTSCupid.
You cancelled within a legally applicable withdrawal period and your purchase qualifies for a refund under applicable law.
There was a clear billing error that can be verified by MyTSCupid or our payment processor.
6. When Refunds May Be Refused
Refunds may be refused in the following situations:
The subscription, credits or digital features have already been used, activated or consumed.
You changed your mind after receiving access to the digital service.
You did not use the service during the subscription period.
You purchased the wrong plan but did not contact us within a reasonable time.
Your account was suspended or closed due to a violation of our Terms of Service.
The issue was caused by incorrect information provided by you, such as an incorrect email address or account details.
7. Cancellations
You may cancel your subscription according to the cancellation options available in your account or by contacting our support team.
Cancellation stops future renewals where applicable. It does not automatically create a refund for the current subscription period unless you are legally entitled to a refund or we approve a refund request.
After cancellation, you may continue to have access to paid features until the end of the already paid subscription period, unless stated otherwise in your account or plan details.
8. Trial Plans
If MyTSCupid offers a free trial or trial period, the trial terms will be shown before registration or checkout. Trial access may be limited in duration, features or usage.
If a trial converts into a paid subscription, this will be explained before payment or activation. You are responsible for cancelling before the trial ends if you do not wish to continue with a paid plan.
9. Technical Issues
If you experience a technical problem with your account, subscription, credits or profile tools, please contact us before requesting a refund. In many cases, our support team may be able to solve the issue.
If the service cannot be delivered due to a verified technical issue caused by MyTSCupid, we may offer a refund, account credit, plan extension or another reasonable solution.
10. How to Request a Refund
To request a refund, please contact us with the following information:
Your full name.
Your account email address.
The date of purchase.
The payment amount.
The plan or credit package purchased.
A short explanation of the refund request.
Any payment receipt, invoice number or transaction reference available.
Refund requests can be sent to our support team through the contact options listed on our website.
11. Refund Processing Time
If your refund request is approved, the refund will usually be processed back to the original payment method. Processing times may depend on your bank, card issuer or payment provider.
MyTSCupid is not responsible for delays caused by banks, card networks or payment processors after the refund has been submitted.
12. Chargebacks
If you have a billing issue, please contact us first so we can review and resolve the matter. We aim to handle valid billing concerns in a fair and timely way.
Opening a chargeback without contacting us may delay the resolution process. If a chargeback is opened, access to the related account, subscription, credits or digital services may be paused while the dispute is reviewed.
13. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be published on this page with an updated revision date.
Continued use of MyTSCupid after changes have been published means that you accept the updated Refund Policy.
14. Company Information
MyTSCupid
Odor 20
2491 DC The Hague
Netherlands
VAT ID: NL001103511B13
KVK: 57245207
